Terms of Service

1. The Services

Maksin AI provides an AI receptionist for service businesses. The Services help contractors and local service businesses answer calls, engage website visitors, respond to messages, capture and qualify leads, coordinate callbacks, help with appointment requests, send owner notifications, support consent-gated SMS workflows, and view lead and conversation activity.

The Services may include AI-generated replies, lead summaries, classifications, routing suggestions, and other automated outputs. The Services are business tools and do not replace professional judgment, human review, emergency services, legal advice, financial advice, medical advice, or licensed trade advice.

2. Accounts and Authorized Users

You must provide accurate account, company, billing, and contact information. You are responsible for all activity under your account, including activity by your employees, contractors, administrators, and other authorized users.

You must protect login credentials, promptly notify us of unauthorized access, and ensure that only authorized personnel access your dashboard, lead data, message history, settings, billing information, and integrations.

3. Contractor Responsibilities

You are responsible for:

• Configuring accurate company information, business hours, service areas, pricing guidance, and contact details.
• Reviewing AI-generated messages, lead summaries, and recommendations before relying on them.
• Responding to urgent, emergency, after-hours, or high-value leads appropriately.
• Obtaining required consents for SMS, calls, recordings, marketing, and follow-up communications.
• Complying with privacy, consumer protection, telemarketing, messaging, advertising, and industry laws.
• Ensuring your use of the Services does not violate third-party platform, carrier, or integration terms.

4. SMS, Calls, and Messaging Terms

If you enable SMS, AI receptionist callback workflows, lead alerts, or similar messaging features, you agree to use them only with legally valid consent and for lawful business communications. SMS messages may include customer service responses, service request follow-up, appointment or callback coordination, support messages, lead alerts, and account or operational notifications related to the Services.

For AI receptionist and AI phone-agent workflows, customer SMS follow-up is sent only when the recipient has provided SMS consent through an approved opt-in method, such as a separate optional web form checkbox, initiating an SMS conversation, or documented verbal consent during a call. Calling a business phone number alone does not automatically enroll the caller in SMS messages. If SMS consent is not available, Maksin AI may create a callback task, internal lead alert, owner notification, voice follow-up workflow, or other permitted non-SMS workflow so the business can follow up by phone, voicemail, email, or another permitted non-SMS method.

Where SMS consent is collected through a website, application, or hosted form, SMS consent is requested through a separate optional consent checkbox or field. The SMS consent checkbox is not preselected and is not required to submit a form, create an account, request service, complete a transaction, or use the service. Users can decline SMS consent and still receive service by phone or other available channels.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For help, contact support@maksin-ai.com. You must not send messages to recipients who have opted out unless they subsequently opt in again or otherwise provide legally valid consent.

You may not use the Services for unsolicited bulk messaging, spam, deceptive messaging, prohibited content, evasion of carrier filtering, harassment, phishing, or any use that violates carrier rules, messaging platform policies, CTIA guidelines, or applicable law. You are responsible for any information required for A2P 10DLC, toll-free verification, sender registration, campaign registration, or similar messaging compliance processes.

5. AI Outputs and Limitations

AI outputs may be inaccurate, incomplete, delayed, offensive, inappropriate, or unsuitable for a particular use. You are responsible for reviewing and validating outputs before using them to make business decisions, communicate commitments, schedule appointments, quote prices, diagnose issues, or route emergencies.

You must not represent AI-generated responses as guaranteed, certified, licensed, or error-free. You are responsible for the final content of communications sent through your account and for any services, prices, appointments, warranties, guarantees, or commitments offered to your customers.

6. Customer Data

As between you and Maksin AI, you retain ownership of the customer, lead, conversation, and business data you submit to the Services or that is collected through your configured Website Chat, phone number, messaging workflow, or integration ("Customer Data").

You grant Maksin AI a limited right to process Customer Data to provide, secure, support, maintain, and improve the Services; comply with law; prevent abuse; and enforce these Terms. You represent that you have all rights, permissions, and consents needed to submit Customer Data to the Services and allow us to process it as described in these Terms and our Privacy Policy.

7. Acceptable Use

You may not use the Services to:

• Violate any law, regulation, court order, carrier rule, or third-party right.
• Send spam, unsolicited messages, deceptive communications, or unlawful marketing.
• Transmit malware, phishing content, harmful code, or security-testing messages to unwilling recipients.
• Collect, process, or disclose sensitive data without proper authority and safeguards.
• Attempt to bypass rate limits, quotas, billing controls, security controls, or access restrictions.
• Reverse engineer, scrape, overload, disrupt, or interfere with the Services.
• Use the Services for emergency dispatch systems where failure could cause injury, death, or property damage.
• Use the Services to generate or send discriminatory, harassing, fraudulent, infringing, or harmful content.

8. Fees, Billing, and Trials

Paid plans, usage-based charges, overage charges, carrier fees, messaging fees, taxes, and trial terms may apply based on your plan and usage. You authorize us and our payment processor to charge applicable fees using your selected payment method.

Unless otherwise stated in writing, subscription fees are non-refundable except where required by law. We may suspend, limit, or terminate access if payment is overdue, a trial expires, usage exceeds plan limits, or your use creates security, compliance, cost, or operational risk.

9. Third-Party Services and Integrations

The Services may rely on or connect with third-party providers, including hosting, database, authentication, communications, email, AI, analytics, payments, scheduling, CRM, field-service, and social messaging providers. Your use of third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party services, outages, policy changes, rejected campaigns, message filtering, app review decisions, integration errors, or data handling by third parties outside our control.

10. Beta Features

Some features may be labeled beta, pilot, preview, experimental, or early access. Beta features may be changed, limited, suspended, or discontinued at any time and may be less reliable than generally available features.

11. Intellectual Property

Maksin AI and its licensors retain all rights, title, and interest in the Services, software, designs, workflows, models, prompts, documentation, trademarks, and related technology. These Terms do not grant you ownership of the Services.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

12. Confidentiality

You may receive non-public information about the Services, including product plans, pricing, security information, beta features, credentials, and technical materials. You must protect that information and use it only as needed to use the Services.

13. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, secure, compliant with your specific obligations, or that AI outputs, message delivery, lead conversion, revenue recovery, or integration results will meet your expectations.

14. Limitation of Liability

To the maximum extent permitted by law, Maksin AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, service interruption, message filtering, missed leads, or cost of substitute services.

To the maximum extent permitted by law, our total liability for all claims arising out of or related to the Services or these Terms will not exceed the amounts paid by you to Maksin AI for the Services in the three months before the event giving rise to the claim.

15. Indemnification

You will defend, indemnify, and hold harmless Maksin AI and its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to your Customer Data, your use of the Services, your communications with customers, your violation of these Terms, or your violation of law or third-party rights.

16. Suspension and Termination

We may suspend or terminate access to the Services if you violate these Terms, fail to pay fees, create security or compliance risk, exceed plan limits, use the Services abusively, or if required by law, carrier rules, provider policies, or third-party platform requirements.

You may stop using the Services at any time. Certain provisions of these Terms will survive termination, including provisions regarding fees, Customer Data processing rights needed for wind-down, intellectual property, disclaimers, liability limits, indemnification, and dispute resolution.

17. Changes to the Services or Terms

We may update the Services and these Terms from time to time. Updated Terms will be posted on this page with a new "Last updated" date. Your continued use of the Services after an update means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the United States and the state where Maksin Technologies LLC is organized, without regard to conflict-of-law rules, unless applicable law requires otherwise.

19. Contact

Maksin Technologies LLC
Email: support@maksin-ai.com