Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information: name, company name, email address, phone number, login information, role, business address, business hours, service area, trade type, and other profile or configuration details.
• Lead and conversation information: names, phone numbers, email addresses, service requests, chat messages, SMS messages, call-related metadata, notes, lead status, appointment preferences, and conversation transcripts.
• Communications information: messages you send to us, support requests, email communications, feedback, and similar correspondence.
• Usage and device information: IP address, browser type, device information, pages viewed, Website Chat loads, timestamps, referring pages, error logs, authentication events, and usage metrics.
• Payment and billing information: billing details, plan information, subscription status, invoices, and payment processor records. Payment card data is processed by our payment processor and is not stored directly by Maksin AI.
• AI inputs and outputs: prompts, messages, conversation context, generated responses, lead summaries, classifications, and related system outputs used to provide the Services.

2. How We Use Information

We use information to:

• Provide, operate, maintain, secure, and improve the Services.
• Authenticate users and administer contractor accounts.
• Power AI receptionist, AI phone-agent, web chat, consent-gated SMS responses, callback workflows, lead capture, and notifications.
• Create, qualify, route, summarize, and display leads and conversations.
• Send service-related emails, SMS messages, alerts, confirmations, and support messages.
• Measure performance, usage, deliverability, conversion, and recovered lead activity.
• Prevent fraud, abuse, spam, unauthorized access, and misuse of the Services.
• Comply with legal, regulatory, carrier, payment, tax, accounting, and security obligations.
• Enforce our Terms of Service and other agreements.

3. SMS, Calls, Consent, and Opt-Out

Maksin AI may send or receive SMS messages, call-related notifications, AI receptionist callback updates, lead alerts, and follow-up messages on behalf of contractor customers. Message frequency varies based on your interactions with the contractor and the Services. Message and data rates may apply.

SMS consent may be collected through a separate optional consent checkbox or field on a website, application, hosted form, booking or callback workflow; when you initiate an SMS conversation; or when documented verbal consent is provided during a live call or AI-handled call. Calling a business phone number alone does not automatically enroll the caller in SMS messages. SMS messages may be used for AI receptionist follow-up, customer service, appointment or callback coordination, service request follow-up, support, lead follow-up, and related operational communications. Consent to receive SMS messages is not a condition of purchase.

If you receive SMS messages powered by Maksin AI, you can opt out at any time by replying STOP. You may reply HELP for help or contact support@maksin-ai.com. After you opt out, you may receive one confirmation message, and we will not send further SMS messages unless you opt in again or otherwise provide legally valid consent.

SMS consent, SMS opt-in data, and phone numbers collected for SMS communication purposes will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Service providers may process SMS-related information only as needed to deliver, secure, support, and document the messaging service, and not for their own marketing.

4. AI Processing

We use artificial intelligence systems to understand messages, generate replies, summarize conversations, identify lead details, detect urgency, and assist with service workflows. AI outputs may be inaccurate or incomplete and should be reviewed by the contractor before being relied on for important decisions.

To provide AI functionality, we may send relevant conversation content, business settings, customer-provided information, and contextual instructions to AI service providers. We use commercially available AI services and configure them for business use where available. We do not intentionally use sensitive personal information to train our own general-purpose AI models.

5. How We Share Information

We may disclose information to:

• Contractor customers: when information is collected through that contractor's Website Chat, phone number, SMS workflow, or account.
• Service providers: including hosting, database, authentication, communications, AI, email, analytics, payment, security, and support vendors.
• Integration providers: when a contractor enables integrations such as scheduling, CRM, field-service, messaging, or calendar tools.
• Legal and safety recipients: when we believe disclosure is required by law or necessary to protect rights, safety, security, property, users, customers, or the Services.
• Business transfer recipients: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We do not sell personal information in the ordinary sense of exchanging it for money. We also do not sell, rent, share, or disclose SMS consent, SMS opt-in data, or phone numbers collected for SMS communication purposes to third parties or affiliates for marketing or promotional purposes.

6. Contractor Customer Responsibilities

Contractor customers are responsible for giving legally required notices, obtaining legally required consents, honoring customer communication preferences, and using the Services in compliance with applicable privacy, consumer protection, telemarketing, call recording, and messaging laws.

Contractors should not submit sensitive information to the Services unless they have the right to do so and the information is necessary for the service interaction.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, logs, and similar technologies to operate the website, authenticate users, remember settings, measure usage, improve performance, prevent fraud, and support marketing or analytics. Browser settings may allow you to block or delete cookies, but some features may not work correctly without them.

8. Data Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and limiting account access to authorized personnel.

9. Data Retention

We retain information for as long as reasonably necessary to provide the Services, operate and secure our business, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary based on the type of information, account status, legal requirements, and contractor configuration.

10. Privacy Rights and Choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information. You may also have the right to appeal a denied request or limit certain uses of personal information.

To make a privacy request, contact us at support@maksin-ai.com. If your information was collected through a contractor using Maksin AI, we may direct your request to that contractor or process it on that contractor's behalf.

11. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and take appropriate action.

12. International Users

Maksin AI is operated from the United States. If you access the Services from outside the United States, your information may be processed in the United States and other jurisdictions where our service providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Services after an update means the updated policy applies to your use of the Services.

14. Contact Us

Maksin Technologies LLC
Email: support@maksin-ai.com